Privacy Policy

Last updated: 01/06/24

Romolo Design Studio ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect and hold the following types of personal information:

Name
Contact information (address, phone number, email)
Payment details
Details of the services you have used or enquired about
Any other information you provide to us through our website, social media, or directly

2. How We Collect Personal Information

We collect personal information in several ways, including:

Directly from you when you provide it to us
Through our website and social media pages
When you contact us via telephone, email, or other forms of communication
From third parties when you have authorized us to do so

3. Use of Personal Information

We use your personal information for the following purposes:
To provide and manage our services
To communicate with you and respond to your inquiries
To process payments and administer your account
To improve our services and customer experience
To comply with legal obligations and protect our legal rights
For marketing purposes, with your consent

4. Disclosure of Personal Information

We may disclose your personal information to:
Our employees, contractors, and related entities
Third-party service providers who assist us in operating our business (e.g., payment processors, IT service providers)
Professional advisors (e.g., lawyers, accountants)
Government and regulatory bodies as required by law
Any other party with your consent or where required by law

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
Secure storage of electronic and physical records
Access controls to our systems and premises
Encryption of sensitive data

6. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details provided below.

7. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details provided below. We will investigate your complaint and respond to you promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will take effect when it is posted.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.